The ‘Billions and Billions’ served up at many drive-thru’s may not be on the menu at the Lakewood Library, our hometown Ohio library, but the millions and millions of pages that go through the its own sliding window arguably have a much higher nutritional value.
Built in 1916 and expanded as well as modernized in 2007, the Lakewood Library is considered one of the best in the country, routinely ranked as exceptional for its size in the United States. Hennen’s American Public Library Ratings scored the Lakewood Library in its top ten nine of the past ten years.
The library houses more than a half-million volumes and circulates close to two million items to fifty-five thousand residents every year. Materials are processed at the five-station main circulation desk, flanked by a two-story sky-lighted lobby and the Grand Staircase, and the four-station audio-visual department adjacent to the Grand Reading Room.
On the backside of the library is the more modest single-station Materials Return & Pick-up Window, better known as the drive-thru, facing onto the asphalted parking lot.
“All the service people work at the drive-thru,” said Beverly Coffey, one of the more than twenty-two customer-service clerks at the library. “It’s exactly the same as the front desk, except one person at a time.”
Drive-thru’s were first pioneered by banks starting in 1930, followed by burger joints in the 1940s. Since then fast food chains have made drive-thru’s ubiquitous, and their use has spread to pharmacies, coffee shops, post offices, wedding chapels, and even funeral parlors.
National Drive-Thru Day is July 24th.
The first library to install a drive-thru was the Milwaukee Central Library in 1956.
“Really, when you think about it, it’s a nice convenience,” said Mrs. Coffey. “You can order or place books on hold, check out CDs and DVDs, and sign up for a library card without ever leaving the comfort of your car.”
Not every patron agrees that convenience is the best of all possible worlds.
“No Lakewoodite ever need make the long walk from the parking lot to the front counter to pick up a copy of ‘The South Beach Diet’,” one wag waiting at the circulation desk said.
The mother of four adult children, the engaging Mrs. Coffey has lived in Lakewood since marrying soon after high school, and has worked at the library for three years.
“I saw an ad in the Lakewood Observer, and I thought, I’m always here anyway, so I applied for it,” she said. “Everybody comes to the library, it’s like a little slice of life. I enjoy working at the drive-thru; you have the window and can see outside. Except when it’s cold, you shut that window really fast.”
The drive-thru frees up parking spaces, and when it rains or snows, or a man has his dog with him, or a mother her brood about her, it is the venue of choice.
”It allows me to get good developmental books for the kids and pick them up without destroying the library in the process,” said a mother of toddler twins. “If it wasn’t for the drive-thru I might avoid the library altogether because of the hassle of getting both kids out of the car and into the library, not to mention the chaos they could cause.”
Children in the back seat are a staple at the drive-thru.
“There are lots of babies, lots of kids, which I totally understand,” said Mrs. Coffey.
Sometimes pile-ups ensue when children can’t bear to return something.
“They’ll say, no, mommy, not that one, I like that movie, when the DVD’s are coming back through the window, so we renew them,” said Mrs. Coffey. “There are certain movies they want to see over and over. The Barbie movies are very popular right now.”
Begging the question, if Barbie is so popular, why do all of her friends have to be bought and paid for?
The drive-thru is often the preferred portal for returns that have been damaged and whose returning patron doesn’t want to face a librarian at the circulation desk.
“Usually they’ll hand them to us, they’ll say, it got dropped in water, or my dog chewed on this, I’m really sorry,” said Mrs. Coffey. “It’s the nature of the material, its paper, it’s not indestructible, but that’s just library stuff.”
Patrons with fines also frequently prefer the drive-thru.
“I’ve noticed that people who drop off material and don’t wait for us to check it in often have fines,” said Mrs. Coffey. “Not that it matters, because we don’t say, you owe a dollar, wait, wait, let me get out of this little window!”
Even in an age of Kindles and i-Pads, circulation and visits continue to rise at the Lakewood Library, according to Library Journal.
“Yes, we are a really busy library,” said Mrs. Coffey.
From the classics to cops-and-robbers, books remain popular.
“I just saw a Charles Dickens go out, and I don’t think it was for a child,” said Mrs. Coffey. “It was a big heavy copy.”
“The new titles,” she added, “like Payne Harrison, Stephanie Myers’s Twilight Series, and the Stieg Larsson books, especially since the new movie has come out, are some of the hot titles now.”
Patrons occasionally linger at the drive-thru.
“The Girl with the Dragon Tattoo trilogy, people sometimes say they didn’t quite understand the second one,” said Mrs. Coffey. “I’ll ask them if they read the first one, because there are layers to the full story, and if they didn’t and somebody’s behind them I ask them to circle around the parking lot while I call the front desk and try to get it for them.”
There are no traffic jams at the Return & Pick-up Window when the Beverly Coffey’s of the service staff go the extra plot device and character development mile. Unlike the fat and sugar served at most drive-thru’s, the fare served at Lakewood Library’s sliding window is always rich in nutrition and food for thought.